Our Story

East Coast Dog was established with a clear vision of offering a unique and top-notch in-store customer experience and a large selection of products & services, geared towards today’s discerning and health conscious pet owners. We supply a wide variety of only the finest high quality natural healthy pet foods & products, and we focus of training our staff to offer a more personalized and knowledgeable service. East Coast Dog was designed with the best shopping experience in mind, and the company, as a whole, is constantly looking for ways to improve upon the exceptional value we already offer our customers.

Our Mission

We are committed to upholding and maintaining the highest standards in service and quality of natural foods, supplies and accessories, connecting with and understanding our customers, and engaging with the local community.

• Exceed service expectations
• Delight & educate our customers
• Connect with our community
• Take care of our environment
• Create an empowering workplace

A Note on Inclusion

We value diversity of perspective, experience, and background and are actively committed to a culture of inclusion and respect. We ask that all customers show consideration towards one another and take care of the physical space as a resource for all.

If you experience or witness harassment, discrimination, or other hurtful behaviour while in our space, we encourage you to approach a shop staff member. In keeping with the East Coast Dog’s commitment to fostering an inclusive and welcoming space for all, the issue will be addressed as quickly and completely as possible. Your privacy and safety are important to us, so our staff are available to address any concerns or questions you might have.

A Note on Sustainability

At East Coast Dog, one of our founding pillars has been to be environmentally responsible in as many ways as possible. Here are a few examples of how we practice sustainability every day:

• We’ve digitized as much as possible to limit paper usage
• Our freezers are all Energy Star Certified Refurbished
• All lighting in the shop is LED
• We always follow responsible disposal practices

Most importantly, sustainability is a top priority when choosing the Brands we sell as we want to offer the MOST sustainable products to you to help reduce your dog’s carbon paw print!