Frequently Asked Questions

What is your Return & Exchange Policy?

We offer returns or exchanges for most products, within 30 days of purchase, with a valid receipt. Visit THIS Page for the full policy.

Why is East Coast Dog cashless?

There’s a few reasons East Coast Dog has chosen to go Cashless:
1. It greatly reduces the chance of robbery or violent crime, so it’s safer for our team.
2. Cash related impediments slow down the flow of service, so we can offer smoother service.
3. It takes hours everyday to deal with all aspects of cash management, so our time can instead be focused on coaching our team and ensuring excellence!

Can I bring my dog in your shop?

Yes! Our shop is dog friendly. We just kindly ask that pets remain on-leash and under control at all times. We do everything on our part to ensure your safety, the safety of your pet, and the safety of others, while in our space. Unfortunately, without the cooperation of our customers, we do not have the capacity to control all of these things. We thank you for respecting our policies, so that we can all enjoy the space!

Is your shop wheelchair accessible?

Our shop is wheelchair accessible. However, please let us know how we might be able to assist you with any additional accessibility accommodations or requirements.

What Brands of Dog Food do you carry?

You can see all the Brands that we carry on the Brands page of our website, or you can browse our Online Shop to see exactly what’s in store! If you’re looking for something very specific, just give us a call.

Do you carry any Cat products?

Sorry, not specifically – we are a Dog focused shop. That being said, there are a number of products that we sell in store that are both dog and cat friendly – Wild Vibes Treats and Happy Days Dairy to name a couple!

How do I book in for Grooming?

Please visit our Grooming Page to learn more about our grooming services, and to fill out an intake form to join the waitlist! Currently, we are maintaining priority over future bookings for our active clients. Our hope is to avoid months-long wait times, and to ensure that our clients and their pups are able to maintain access to grooming services when needed.

Waitlisted clients will be invited to book, as spots become available.

Do you offer Walk-in Grooming?

We take walk-ins anytime the groom salon is open (7 days a week!), just pop by and choose a quick service from the menu. For more information about our walk-in services and pricing, please visit our Grooming Page

The salon hours are:
Sundays 10am – 6pm
Monday 9am – 7pm
Tuesday 9am – 7pm
Wednesday 9am – 7pm
Thursday 9am – 7pm
*Friday 9am – 6pm (Junior Grooming & Walk-in only)
*Saturday 10am – 5pm (Junior Grooming & Walk-in only)
*services on these days are 20% off