Frequently Asked Questions

What is your Return & Exchange Policy?

We offer returns or exchanges for most products, within 30 days of purchase, with a valid receipt. Visit THIS Page for the full policy.

I’m an Active Groom Client, how do I book my next appointment online?

Active Groom Clients are those who have received Full Grooming services at East Coast Dog, within the last 6 months. If you are an Active Groom Client, you will have received a private booking link in your initial email Booking Invite. We do not provide access through our website for these bookings, and recommend bookmarking the private link for easy access to future appointments and modifications online.

If you’ve misplaced your private link, please fill out a Current Client Intake Form and we will send you the link again. If you’re still having trouble booking your appointment online, just give us a call at 902-200-8332, and a member of our team would be happy to assist you.

I’m an Active Groom Client, but I’m getting an error message when attempting to book online.

Those clients with expired or outstanding Vaccine Records will not be able to book online. Until you have submitted your proof of vaccinations, rebooking will not be available to you, and online access will be blocked. As soon as we receive complete and up-to-date records, your access to booking will be restored. Please call for clarification.

  • Your dog(s) must be up-to-date on all required vaccines. We ask to see official veterinary documentation for proof of Core Vaccines (DHPP/DA2PP/DAPP) and Rabies Vaccines. If you do not have a copy, please ask your vet to directly forward them to us at book@eastcoastdog.ca.

If you’ve misplaced your private link, please fill out a Current Client Intake Form and we will send you the link again. If you’re still having trouble booking your appointment online, just give us a call at 902-200-8332, and a member of our team would be happy to assist you.

Why is East Coast Dog cashless?

There’s a few reasons East Coast Dog has chosen to go Cashless:

  1. It greatly reduces the chance of robbery or violent crime, so it’s safer for our team.
  2. Cash related impediments slow down the flow of service, so we can offer smoother service without the need to count cash.
  3. It takes hours everyday to deal with all aspects of cash management, so our time can instead be focused on coaching our team and ensuring excellence!

Can I bring my dog in your shop?

Yes! Our shop is dog friendly. We just kindly ask that pets remain on-leash and under control at all times. We do everything on our part to ensure your safety, the safety of your pet, and the safety of others, while in our space. Unfortunately, without the cooperation of our customers, we do not have the capacity to control all of these things. We thank you for respecting our policies, so that we can all enjoy the space!

Is your shop wheelchair accessible?

Our shop is wheelchair accessible. However, please let us know how we might be able to assist you with any additional accessibility accommodations or requirements.

What Brands of Dog Food do you carry?

You can see all the Brands that we carry on the Brands page of our website, or you can browse our Online Shop to see exactly what’s in store! If you’re looking for something very specific, just give us a call or reach out to info@eastcoastdog.ca.

Do you carry any Cat products?

Sorry, we do not specifically carry cat products – we are a Dog focused shop. That being said, there are a number of products that we sell in store that are both dog and cat friendly – Wild Vibes Treats and Happy Days Dairy to name a couple!

Do you offer any Special Discounts?

Yes, we offer a 10% discount on all purchases in-store, including walk-in grooming services, to all registered Students, Industry Professionals (dog walkers, trainers, day care attendants, etc), CNIB Members, and Active Members of our Dog Walking Services. Show us proof at checkout, and we’ll be happy to apply the savings to your purchase!

Do you sell Gift Cards / Gift Certificates?

Yes, we sell Digital Gift Cards and Physical Gift Cards (In-store). Gift Cards can be loaded with any amount, $5.00 or more. Just visit us in store, if you would like to load a physical card. Otherwise, follow the link above to purchase one online, and send an E-gift to your friend!

I lost my Gift Card! What should I do?

Contact us right away at 902-200-8332, to speak with an associate at the shop. We will be able to cancel the lost card and transfer any remaining funds to a new card.

How do I book a Grooming appointment?

Please visit our Grooming Page to learn more about our grooming services, and to fill out an intake form to join the waitlist! Currently, we are maintaining priority over future bookings for our active clients. Our hope is to avoid months-long wait times, and to ensure that our clients and their pups are able to maintain access to grooming services when needed.

Waitlisted clients will be invited to book, as spots become available.

Do you offer Walk-in Grooming?

We take walk-ins, generally, 7 days a week! For these quick, one-off services, just pop by and choose your service from the menu.

*To request multiple walk-in services, please call ahead to ensure that we are able to accommodate.

For more information about our walk-in services and pricing, please visit our Grooming Page.