Terms & Conditions

Last updated: February 5, 2026

Welcome to East Coast Dog. These Terms & Conditions govern your use of our website and online shop. By accessing or purchasing from our site, you agree to be bound by these terms.

1. Business Information

This website is operated by The East Coast Dog Shop & Grooming Co.
Throughout the site, the terms “we”, “us”, and “our” refer to East Coast Dog.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your province or territory, or that you have given consent for any minor dependents to use this site.

You agree not to use our products for any illegal or unauthorized purpose.

3. Products & Availability

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

Product descriptions and images are provided as accurately as possible, but slight variations may occur.

4. Pricing & Payment

All prices are listed in Canadian dollars (CAD) and are subject to change without notice.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or inventory issues.

5. Orders & Acceptance

An order confirmation does not constitute acceptance of your order. We reserve the right to cancel or limit quantities purchased per person, household, or order.

6. Shipping & Local Pickup

Orders are available for local delivery and in-store pickup only unless otherwise stated.

Delivery timeframes are estimates and not guaranteed. We are not responsible for delays caused by third-party couriers or circumstances beyond our control.

7. Returns & Exchanges

Our returns and exchanges policy is outlined in full on our Returns & Exchanges page.

By placing an order with East Coast Dog, you acknowledge and agree to the terms set out in our Returns & Exchanges Policy, which can be viewed here:
👉 https://eastcoastdog.ca/returns-exchanges/

We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in that policy.

8. Cancellations

Orders may be cancelled prior to fulfillment. Once an order has been prepared or picked up, it cannot be cancelled.

9. Use of Products

Our products are intended for pet use only. Always supervise pets when using toys, chews, or enrichment items.

East Coast Dog is not responsible for injury, illness, or damage resulting from misuse of products.

10. Intellectual Property

All content on this site, including logos, text, images, and graphics, is the property of East Coast Dog and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, East Coast Dog shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this site or our products.

12. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting to the website.

14. Contact Information

Questions about the Terms & Conditions should be sent to:
info@eastcoastdog.ca